8, 8th Floor, Textile Plaza, M. A. Jinnah Road, Karachi- Pakistan (92-21)242-6761 (92-21)242-6762 (92-21)242-6764 Fax :(92-21)2417710 headoffice@tatatex.com itrade@tatatex.com

Name Of the company : Contact Person : Designation : Address : Phone : Fax : Email :   How long have you been with us? : Which of the following best describes your role in the industry? (tick the appropriate answer) Manufacturing : Commision Agent : Exporter : Importer : Who are the other major yarn suppliers other then us? :   On a scale of 1 to 5, please rate our performance for each of the following where 1= lowest quality and 5= outstanding quality Our Product and Procedures : Product : 1 2 3 4 5 Yarn process efficiency Yarn evenness and imperfections Yarn strength Count variation Dyeability Contamination Packing and marking quality Quality consistency Any others (Please Specify)   Procedures : 1 2 3 4 5 Schedule of shipment Easy to order product supplies Accuracy of sales order docummentation Completion of Sales order docummentation Accuracy of shipment/ delivery order doc. Completion of shipment/Delivery order doc. Technical and after sales support   Over all grading of our product & Procedures   Our Personnel : 1 2 3 4 5 Easy to communicate Responsive, timely communication Knowledge of customer's requirement Contact frequency with the customer Ability to answer questions and resolve problems Behavior /attitude with the customer   Over all grading of our personnel   Our Business Image : 1 2 3 4 5 Our efforts towords strong customer relationship Commitment to continuous improvement Our interest in the customer & recognition of our customer needs   Overall grading of our business image capabilities   Overall grading of our organization What recommendations will you make to us to improve our product services to you? :   We very much appropriate for your precious tme that you have given to us in evaluting our comapany_ Your valueable comments will certainly enable us to further improve our products and services to you.   Copyright © 2002 TATA Group of Companies